Customer Service Representative

Reports to: Customer Service Manager

Job Overview: 

The Customer Service Representative is responsible for providing excellent customer service to all who reach out to the St. Paul Center. This individual is often the first person to interact with customers of the St. Paul Center, and as such they should serve as a faithful and joyful witness to the mission of the Center. The Customer Service Representative will report to the Customer ServiceManager, and he/she will play a vital role in ensuring that all customers can seamlessly access the high-quality publications, parish resources, and digital content that the Center produces daily. This is an on-site position in Steubenville, OH.

Responsibilities and Duties:

• Serve as the first line of customer service support to all of those who benefit from the work of the St. Paul Center 
• Answer customer phone calls and respond to customer voicemails, resolving all customer inquiries related to orders, memberships, digital content, event tickets, etc.
• Monitor and respond to all inquiries sent to Customer Service via email
• Provide website support to phone customers with issues related to their log-in, account, orders, or streaming
• Assist customers with event registration, tickets, cancellations, etc.  
• Utilize NetSuite to create customer accounts, place orders, track orders, take payments, change/cancel orders, etc. 
• Provide detailed information to customers regarding the All-Access Membership and Journey through Scripture series
• Fill in at the front desk reception as needed
• As time permits, help facilitate phone banks to initiate customer contact via phone to: 
  • Follow up on expired credit cards and other failed orders 
  • Upgrade Memberships
  • Interview individuals who have canceled their memberships 
  • Invite priests to conferences
• Other duties as assigned. 

To apply, email cover letter and resume to Stacy Beigel at stacybeigel@stpaulcenter.com.